Manilyn Sy

Owned end-to-end recruitment for Operations, Product, Design, Creative, and Logistics roles, improving candidate pipeline consistency and onboarding processes. Delivered hiring insights, compensation benchmarking, and centralized onboarding in Humaans to streamline new-hire experience.

Managed executive schedules, stakeholder meetings, and company-wide communications while creating internal resource guides and a weekly newsletter to improve cross-team alignment. Supported recruitment by coordinating interviews and preparing candidate evaluation summaries.

Oversaw conference planning and vendor logistics, created marketing graphics and video, and collaborated on early hiring—screening candidates and designing role-specific assessments. Prepared executive presentation decks and maintained confidential records.

Supported C-suite with calendar and communications management, organized meetings and events, and assisted recruitment for remote executive assistants and client success managers to streamline hiring and onboarding. Compiled research and reports for executive review.

Supported customers with product guidance and technical troubleshooting, processed orders and quotes, reconciled invoices, and managed CRM and communication tools to maintain accurate customer records and resolve issues efficiently.

Provided high-level administrative support including global calendar and email management, led candidate sourcing for marketing and engineering roles, and developed onboarding templates and process documentation to improve new-hire integration.

Managed high-volume email and chat inquiries to ensure customer satisfaction, processed and modified orders, and provided timely updates on order status during a seasonal engagement.

Provided expert troubleshooting for TV, phone, and internet services, handled billing inquiries and disputes, and met call time targets while maintaining high customer satisfaction.

Delivered training programs, developed learning materials and assessments, provided coaching and monitoring, and produced regular training reports to support program start-ups and performance improvement.

Provided directory assistance and customer support handling high call volumes (approx. 700 calls/day), delivering accurate information and efficient service to callers.