Lilibeth Salvador
@lilibethsalvador
Results-driven Senior Operations Manager with a focus on client excellence.
PhilippinesWhat I'm looking for
With over 20 years of experience in operations management, I have a proven track record of leading high-performing teams and driving operational excellence. Currently, as a Senior Operations Manager at Oraz Ph Inc, I oversee a team of 6 managers and approximately 110 employees, ensuring seamless support for high-impact CEOs and executives. My leadership has resulted in a remarkable 95% client satisfaction rate and a significant reduction in client churn through strategic coaching frameworks.
My career is marked by my ability to develop and execute innovative business plans that deliver measurable results, including an 80% increase in operational compliance and 100% adherence to coaching protocols. I am passionate about fostering a culture of collaboration and trust within my teams, which has led to improved employee engagement and a streamlined feedback loop between stakeholders. I thrive on transforming challenges into opportunities for sustainable success across complex organizational landscapes.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager
Oraz Ph Inc
Jan 2022 - Present (3 years 8 months)
Led a high-performing team of 6 Managers, directly overseeing the success and development of ~110 employees to ensure seamless support for high-impact CEOs and executives, achieving a 95% client satisfaction rate. Enhanced client retention by implementing strategic coaching frameworks, resulting in ~3% churn and driving partnership longevity through targeted interventions and proactive escalations
Manager
US Childcare Marketing and Referral Service
Jan 2017 - Dec 2021 (4 years 11 months)
Spearheaded the hiring, training, and onboarding of personnel across three departments (B2B Sales, Concierge, Surveyors), ensuring a streamlined integration process and maintaining high-quality service delivery. Designed and implemented comprehensive training materials for sales and concierge teams, aligning training programs with client-specific standards to enhance operational effectiveness.
Head Manager
Expert Visa Services Australia
Jan 2018 - Dec 2020 (2 years 11 months)
Developed company policies, benefits, and compensation to attract and retain top talent, resulting in a 20% improvement in employee satisfaction. Successfully developed and implemented a manual for lead follow-up, resulting in a 40% increase in the conversion of leads to sales.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help-Dalta Rizal
Bachelors Degree in Industrial Engineering, Industrial Engineering
Graduated with a Bachelor's Degree in Industrial Engineering. Focused on optimizing processes and systems to improve efficiency and productivity.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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