Lilibeth Salvador
@lilibethsalvador
Remote Operations Leader | Director of Operations & Execution | Scaling Distributed Teams | 300+ Workforce | $10M Portfolio | Revenue Retention 97%
PhilippinesWhat I'm looking for
I lead global service delivery for remote executive support teams, managing a ~300 workforce across a $10M portfolio supporting high-value clients and enterprise leaders.
With over 20 years in operations, I focus on building scalable systems that drive consistent execution, strengthen accountability, and directly impact client retention and business performance. I operate in high-growth, distributed environments where structure, clarity, and speed are critical.
My work has delivered:
97% revenue retention
Reduced churn to 3%
90% improvement in leadership compliance
70% reduction in audit effort through AI-driven systems
I specialize in scaling remote workforce models, strengthening service delivery, and aligning operations with growth and financial discipline. My approach centers on building strong leadership layers, clear performance frameworks, and systems that hold as organizations scale.
I’m currently exploring Director-level opportunities within executive support and virtual assistant organizations where operations play a direct role in client retention, performance, and long-term growth.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager
Oraz Ph Inc
Jan 2022 - Present (4 years 6 months)
Led a high-performing team of 6 Managers, directly overseeing the success and development of ~110 employees to ensure seamless support for high-impact CEOs and executives, achieving a 95% client satisfaction rate. Enhanced client retention by implementing strategic coaching frameworks, resulting in ~3% churn and driving partnership longevity through targeted interventions and proactive escalations
Manager
US Childcare Marketing and Referral Service
Jan 2017 - Dec 2021 (4 years 11 months)
Spearheaded the hiring, training, and onboarding of personnel across three departments (B2B Sales, Concierge, Surveyors), ensuring a streamlined integration process and maintaining high-quality service delivery. Designed and implemented comprehensive training materials for sales and concierge teams, aligning training programs with client-specific standards to enhance operational effectiveness.
Head Manager
Expert Visa Services Australia
Jan 2018 - Dec 2020 (2 years 11 months)
Developed company policies, benefits, and compensation to attract and retain top talent, resulting in a 20% improvement in employee satisfaction. Successfully developed and implemented a manual for lead follow-up, resulting in a 40% increase in the conversion of leads to sales.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help-Dalta Rizal
Bachelors Degree in Industrial Engineering, Industrial Engineering
Graduated with a Bachelor's Degree in Industrial Engineering. Focused on optimizing processes and systems to improve efficiency and productivity.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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