Carla Tee

Leveraged Zendesk and WhatsApp to streamline customer service coordination, vendor communication, and internal operations; reduced response time and support handover gaps by 40%. Used QuickBooks Online for real-time financial management including invoice tracking, reconciliations, accounts payable/receivable, and monthly budget reviews.

Used lead sourcing tools like LinkedIn Sales Navigator, Zoominfo Apollo.io, and Hunter.io to identify and qualify B2B leads for SaaS and service-based clients. Managed multiple B2B email marketing campaigns end-to-end— from strategy to reporting.

Operated as the VP’s right hand in finance operations and vendor relations for this high-growth Managed Service Provider (MSP). Led the proposal-to-payment cycle: crafted service proposals, tracked approvals, ensured accurate invoicing via ConnectWise, and followed up collections with precision.

Managed end-to-end bookkeeping and procurement workflows in Xero for a multi-site property business. Tracked bills, invoices, and supplier payments while maintaining full alignment with cash flow plans.

Oversaw full-spectrum business operations for a global consumer electronics company specializing in smart bathroom technology, coordinating departments including sales, marketing, HR, and finance. Built procurement and fulfillment workflows from scratch, streamlining global vendor coordination and eliminating delays across international shipping and order processing.

Appointed as a Board Member and Co-Owner as officially registered in the SEC, playing a key role in high-level business decisions, organizational direction, and expansion initiatives. Led strategic operations planning across remote recruitment and talent management services, overseeing service delivery pipelines, partner negotiations, and business compliance.

Directed day-to-day operations of 12 retail branches. Oversaw inventory procurement, local vendor negotiation, staff scheduling, sales reporting, and monthly performance evaluations.

Oversaw documentation control and transmittal processes for large-scale engineering and construction projects. Maintained vendor file compliance and ensured timely delivery of procurement-related records across international departments.

Studied Financial Management, gaining a comprehensive understanding of financial principles and practices relevant to business administration.

Completed a Diploma in Accounting, focusing on fundamental accounting principles and practices.

Obtained a Diploma in Psychology & HR, covering key concepts in human psychology and human resources management.