Jose Rosal

Built and scaled a reputation management service for U.S. businesses generating $5-10k+ monthly, led multi-channel outbound outreach averaging 60+ daily activities, and implemented GoHighLevel CRM automations to improve onboarding and retention.

Supported the CEO across operations, recruitment, and marketing by managing funnels, websites, GoHighLevel and WordPress pages, social media, and training materials to improve team productivity and growth.

Provided virtual executive support to VP of Operations and Directors, managing 7,500+ email items and 30+ weekly meetings, auditing Asana and HubSpot data with 98% accuracy and driving company initiatives with 95% on-time completion.

Led a 5-person team, completed 3,500+ tasks and implemented 100+ SOPs, increased social engagement 20% and follower growth 25% while designing conversion-focused funnel and web pages.

Delivered seasonal sales and customer support, handling ~70 customer calls daily and contributing to a 5% team sales performance increase and a 15% upsell rate improvement over the season.

Managed 60 daily collections calls, reduced delinquencies and repossessions, and maintained a 90% call quality score through strict adherence to policies and effective communication.

Handled 350+ calls daily on manual dialer, collected over $10,000 monthly, and improved monthly collections performance by 10% through consistent service and process adherence.

Activities and societies: Chairperson of the College Student Council (2017-2018); Member of the Michaelean Volunteers' Society (2014-2018); Best Thesis Research Paper Awardee (2018)

Completed a Bachelor of Science in Computer Science with involvement in student government and volunteer society; awarded Best Thesis Research Paper in 2018.