Looking for a job

Sharon Mangwende

@sharonmangwende

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Knowledgeable and dedicated customer service professional with extensive experience.

United Arab Emirates

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What I'm looking for

Seeking a challenging role that utilizes my customer service skills, administration expertise, and ability to work in a fast-paced environment, while providing opportunities for growth and development.

As a seasoned customer service professional with over seven years of experience, I have honed my skills in administration, communication, and interpersonal relationships. With a strong background in hotel and hospitality management, I have worked with high-profile guests, providing exceptional customer service and ensuring seamless operations.

Throughout my career, I have demonstrated my ability to work in fast-paced environments, multitask, and maintain attention to detail. My experience in human resources administration has equipped me with the skills to collect and process data, update company policies, and assist in the hiring process.

I am a team player with excellent interpersonal and customer-facing skills, able to work effectively in diverse cultural settings. My passion for teaching and community service has led me to volunteer as a Sunday School teacher, where I have developed my leadership skills and ability to work with people from all walks of life.

Experience

Work history, roles, and key accomplishments

Customer Service Representative Agent

Capitol Insurance Brokers

Apr 2023 - May 2024 (1 year 1 month)

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Care Customer Facing Customer Service Customer Support Customer Focused Customer Feedback Customer Empathy Customer Solutions Customer Engagement Customer Experience Customer Management

Front Desk Receptionist & Concierge Agent

Four Seasons Hotel at Al Maryah Island

Jun 2021 - Mar 2023 (1 year 9 months)

•Provided direct support to all guests while maintaining superior customer service, and addressed issues brought forth in a professional, expedient manner.
•Supported high profile guests with high standards and expectations while working in a fast-paced, ever changing environment.

Hospitality Hotel Management Customer Care Customer Facing Customer Support Customer Focused Customer Experience Customer Engagement Customer Management Customer Satisfaction Customer Service Time Management Multitasking Administration

Front Desk Agent

Saadiyat Rotana Resort & Villas

Nov 2017 - May 2021 (3 years 6 months)

•Responded to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all company policies.
•Performed various customer service duties by responding to guests via telephone and email.