Asmaa Sati

Delivered customer service and operations support for freight clients, managing documentation, bookings, cash/cheque collections and complaint resolution to ensure timely delivery and high satisfaction.

Provided first-line customer support for cargo clients, processing orders and shipments, maintaining documentation and training new hires to improve service quality.

Managed customer inquiries, shipment tracking and order processing under tight deadlines, improving communication and problem-solving for logistics operations.

Assisted clients with travel bookings and inquiries, resolved complaints promptly and collaborated with team members to enhance the customer experience.

Provided patient-facing support including appointment scheduling, confidential record filing and insurance claim processing while maintaining empathetic communication.

Ongoing Arabic language course to develop proficiency in spoken and written Arabic.

Completed a Virtual Assistant course covering remote administrative and digital support skills.

Completed IATA Passenger Ground Services training covering airport operations, passenger handling, check-in/boarding, baggage handling, and safety procedures.

Completed an Advance Diploma in Business with coursework in management, marketing, finance, and business communication.

Completed IATA Fares and Ticketing course focused on ticketing procedures and fare construction.

Completed foundational computer training including Microsoft Office, internet usage, email communication, and basic troubleshooting.