Htut K K Zun
@htutkkzun
Customer-focused front desk professional delivering exceptional guest experiences.
What I'm looking for
I am a dedicated customer-service professional with extensive front office and client service experience in hospitality and educational settings, successfully managing high-volume inquiries, membership operations, and cash/credit transactions while maintaining international service standards.
I consistently resolve complaints, anticipate client needs, coordinate cross-department responses, and uphold excellent grooming and presentation standards. I am adaptable, work well in multicultural teams, and am willing to relocate and work flexible shifts to support organizational goals.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Rangoon Fitness Center
Apr 2021 - Sep 2024 (3 years 5 months)
Managed front desk operations including member registration, membership renewals, cash/credit transactions, and appointment scheduling; resolved guest complaints and coordinated with departments to improve service delivery.
Front Desk Receptionist
Wells International School
Feb 2020 - Mar 2021 (1 year 1 month)
Welcomed students, parents, and visitors, managed incoming calls and appointment scheduling, processed front office payments, and maintained efficient reception operations in a school environment.
Education
Degrees, certifications, and relevant coursework
Dagon University
Bachelor of Arts, English
Completed a Bachelor of Arts in English at Dagon University, graduating in 2024.
Maru Cruise and Hotel Training School
Certification (120 hours), Food and Beverage Service
Completed a 120-hour Certification in F&B Service focused on beverage and service operations.
Marlins
Certification (Marlins Test), Hospitality Service Standards
Grade: 94%
Achieved a Marlins Test certification demonstrating proficiency in hospitality service standards (94%).
Institute of Hospitality (Typsy)
Certification, Customer Service
Completed a Certification in Customer Experiential Service focused on delivering high-quality guest experiences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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