Katherine Pekuryna

Delivered exceptional guest service by managing check-ins/check-outs, bookings and reservations, maintained accurate mail and records, and handled phone inquiries and complaints to ensure high satisfaction.

Provided accurate medical interpretation and translation for clinicians, maintained patient confidentiality, assisted with follow-up and appointment reminders, and supported quality patient interactions.

Assisted patients with registration and insurance forms, organized and maintained patient records and office supplies, confirmed appointments, and coordinated with insurance and internal stakeholders.

Managed junior colleagues, memorized product lines and pricing, handled customer inquiries and complaints calmly, and improved front-desk experience for visitors.

Built and maintained patient relationships, managed vendors and junior staff, organized meetings and handled correspondence, complaints and queries to support hospital operations.

Assisted the GM with scheduling, travel and project updates, organized meetings and events, managed databases and drafted correspondence to support executive operations.

Handled customer queries, organized meetings, managed databases, updated customer records, and converted complaints into service opportunities to support bank operations.

Completed an international leadership and organizational behavior course at Bocconi University from Sep 2020 to Mar 2021.

Completed an Office & HR Management course at Education Center Capital from Sep 2015 to Mar 2016.

Bachelor’s degree in Linguistics and Modern Languages awarded by an institute in Minsk in 2009.