Open to opportunities

Katherine Pekuryna

@katherinepekuryna

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Customer service executive and HR assistant with 11 years' experience.

United Arab Emirates

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What I'm looking for

I seek a customer-focused role with opportunities to lead a team, improve service operations, and combine HR tasks with front-office management in a supportive, growth-oriented company.

I am a highly motivated customer service and HR professional with 11 years of experience supporting business processes and providing world-class front office service. I consistently deliver exceptional guest experiences, manage bookings and reservations, and maintain meticulous records and confidentiality.

My background spans front office, medical interpretation, patient services, personal assistance and office management across Dubai and Belarus, with strengths in recruitment, onboarding, employee data management, and vendor coordination. I have proven ability to handle recruitment tasks, onboarding paperwork, and employee inquiries while improving front-desk operations.

I bring strong communication, problem-solving and organizational skills, plus hands-on experience with Microsoft Office and team supervision. I am interested in further career development as a team leader in the customer success field and roles that combine customer experience with HR and office management responsibilities.

Experience

Work history, roles, and key accomplishments

Front Office Executive

GLS Landscaping LLC

Jul 2023 - Aug 2025 (2 years 1 month)

Delivered exceptional guest service by managing check-ins/check-outs, bookings and reservations, maintained accurate mail and records, and handled phone inquiries and complaints to ensure high satisfaction.

Guest Service Record keeping Reserving Phone Communication Office Administration

Medical Interpreter

Medcare Clinics

Feb 2023 - Jul 2023 (5 months)

Provided accurate medical interpretation and translation for clinicians, maintained patient confidentiality, assisted with follow-up and appointment reminders, and supported quality patient interactions.

Medical Interpretation Translation Confidentiality Healthcare Support

Customer Service Executive

Medcare Clinics

Apr 2022 - Jan 2023 (9 months)

Assisted patients with registration and insurance forms, organized and maintained patient records and office supplies, confirmed appointments, and coordinated with insurance and internal stakeholders.

Patient Registration Insurance Coordination Records Management Customer Service Microsoft Office Confidentiality Communication

Customer Service Agent

Expo 2020 Club by Emaar

Jul 2021 - Mar 2022 (8 months)

Managed junior colleagues, memorized product lines and pricing, handled customer inquiries and complaints calmly, and improved front-desk experience for visitors.

Customer Service Team Management Product Knowledge Complaint Handling Communication Customer Relations Hospitality

Customer Service Agent

Turkish Hospital

Jun 2018 - Jan 2020 (1 year 7 months)

Built and maintained patient relationships, managed vendors and junior staff, organized meetings and handled correspondence, complaints and queries to support hospital operations.

Vendor Management Administrative Support Meeting Coordination Office Administration Team Supervision

Personal Assistant / Office Manager

IMC Montan LLC

Oct 2014 - May 2018 (3 years 7 months)

Assisted the GM with scheduling, travel and project updates, organized meetings and events, managed databases and drafted correspondence to support executive operations.

Executive Support Travel Coordination Meeting Management Database Management Event Planning Reporting

Personal Assistant

Paritet Bank OJSC

Jan 2010 - Sep 2014 (4 years 8 months)

Handled customer queries, organized meetings, managed databases, updated customer records, and converted complaints into service opportunities to support bank operations.