Annabel Njeri

• Greeted families and children warmly, ensuring a friendly and safe environment.
• Managed 70% of check-in/out, bookings, and visitor records.
• Updated CRM with new customer details on a daily basis.
• Assisted parents with inquiries and service details.
• Coordinated with staff to maintain 100% smooth daily operations.

. Provided support for telecom services and billing inquiries.
• Sold mobile phones, SIM cards, and internet equipment.
• Processed payments and maintained inventory accuracy.
• Ensured professional phone and in-person interactions.
• Collaborated with sales and technical teams by maintaining up-to-date CRM records, improving handovers
and reducing repeat inquiries.

Managed daily office operations, providing administrative support including calendar management and meeting coordination. Oversaw communications and collaborated with finance and procurement to optimise vendor selection, improving scheduling efficiency by 20%.

Managed high-volume switchboard and provided administrative support across divisions. Oversaw calendar management and meeting coordination, ensuring timely resolutions for stakeholders and maintaining office filing systems with 100% accuracy.

Pursuing a Bachelor’s Degree in Social Sciences, focusing on the study of human society and social relationships. This ongoing program aims to equip students with the necessary skills to understand and address social issues.

Completed a Diploma in Community Development and Social Work, which provided foundational knowledge and skills for working in community service and social welfare sectors.