Open to opportunities

Sheraw Jahnet

@sherawjahnet

Message

Customer-focused hospitality professional delivering exceptional guest experiences and operational excellence.

United Arab Emirates

Message

What I'm looking for

I seek a guest-focused hospitality role where I can improve guest satisfaction, lead teams, manage front-office operations, and contribute to operational excellence.

I am a customer-focused hospitality professional with extensive experience across front office, guest relations, and property services, currently serving as a Guest Experience Expert at a major Dubai hotel. I prioritize prompt issue resolution, accurate billing, and building rapport to anticipate guest needs.

Throughout my career I have held roles from Guest Service Agent to Front Office Shift Leader and Real Estate Agent, demonstrating adaptability across high-volume hotels and property sales. I have led teams, trained staff, managed check-in/check-out operations, and coordinated cross-department efforts to ensure smooth operations.

I am proficient with Opera PMS, BirchStreet ERP, Microsoft Office, and various reporting and billing processes. I bring a professional, service-oriented approach and a track record of improving guest satisfaction and operational reliability.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Expert

Current

Dubai Marriott Harbour Hotel and Suites

Feb 2022 - Present (3 years 8 months)

Respond to guest inquiries and resolve issues in person and by phone, verify billing and run daily reports to ensure accurate records, and coordinate cross-departmental efforts to fulfill special requests and enhance guest satisfaction.

Customer Service Opera PMS Guest Relations Reporting

Real Estate Agent

Gropper Ltd

Dec 2020 - Nov 2021 (11 months)

Matched clients to properties based on budget and preferences, managed listings and viewings, prepared contracts and legal documentation, and promoted listings through digital platforms and open houses.

Client Matching Listings Management Property Viewings Sales Digital Marketing Negotiation

Guest Relations Officer

dusitD2

May 2018 - Mar 2020 (1 year 10 months)

Welcomed guests, promoted hotel amenities, resolved customer complaints to ensure satisfaction, and maintained accurate room allocations while upholding health and quality service standards.

Guest Relations Service standards Customer Engagement

Front Office Shift Leader

Marriott Executive Apartments

Jun 2017 - Dec 2017 (6 months)

Led front office team to deliver customer service excellence, oversaw check-in/check-out and room assignments, trained staff, and resolved billing and coordination issues with housekeeping.

Team Leadership Training Check Out Housekeeping Coordination

Guest Service Agent

Marriott Executive Apartments

Dec 2015 - May 2017 (1 year 5 months)

Facilitated check-ins/outs, managed room assignments and guest requests, processed payments, and coordinated room status updates to maintain accurate documentation.

Check Out Payment Processing Guest Requests Documentation