Sarcastic vibes

I am a customer-focused and resourceful Customer Support Associate with proven experience assisting clients across phone, email, and live chat channels. I prioritize timely, professional solutions and consistently maintain high customer satisfaction.

I have worked in fast-paced environments handling order processing, returns, refunds and technical inquiries, achieving performance targets for response time, resolution rate, and satisfaction. I maintain detailed CRM records to support process improvements.

My experience includes coordinating travel bookings and event logistics—managing vendor relations, ticket issuance, and travel itineraries—to ensure operational efficiency and client needs are met. I collaborate with cross-functional teams to escalate and resolve delivery or technical issues.

I bring strong communication, problem-solving, and conflict-resolution skills, with a proven ability to build rapport, manage complaints empathetically, and support customer retention and loyalty.