Nicole Mushore
@nicolemushore
Customer service professional with three years' experience in client support and communications.
ZimbabweWhat I'm looking for
I am a motivated customer service professional with three years of hands-on experience supporting clients via chat, email, and phone, and processing applications accurately and confidentially. I bring strong communication, conflict resolution, data entry, and mentoring skills, developed in healthcare and hospitality settings.
I have worked as a customer service representative at a hospital and as a receptionist at a hotel, where I maintained positive client relationships, managed bookings, and kept meticulous records. I am detail-oriented, a fast learner, a team player, and fluent in English, committed to resolving issues promptly and professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bethel Hospital
Jan 2022 - Present (3 years 8 months)
Provide multi-channel customer support via chat, email, and phone, processing applications accurately and resolving client issues while maintaining confidentiality and timely service.
Receptionist
Holiday Inn
Jan 2019 - Dec 2021 (2 years 11 months)
Managed guest check-in/check-out, reservations, and phone enquiries while maintaining a welcoming environment and orderly front-desk operations.
Education
Degrees, certifications, and relevant coursework
Bulawayo Polytechnic
Diploma in Marketing, Marketing
Completed a Diploma in Marketing at Bulawayo Polytechnic in 2018, focusing on marketing principles and practical skills applicable to customer service roles.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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