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Demi Mnthambala

@demimnthambala

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Energetic customer-focused professional with extensive sales and service experience.

United Arab Emirates

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What I'm looking for

I seek a role that values customer experience and offers growth opportunities.

I am an energetic and customer-focused professional with extensive experience in front-line customer service, sales consulting, and administrative support. My career has been marked by a commitment to creating seamless customer experiences and fostering cross-cultural communication. I have a proven ability to manage CRM systems effectively, engage with diverse clientele, and provide tailored solutions that enhance customer satisfaction.

In my current role as a Commercial Consultant at Eclipse Wellbeing Hub & School, I have successfully managed client communications, leading to a 30% increase in client satisfaction scores. My previous experience as a Membership Consultant at Snap Fitness UAE allowed me to conduct over 200 client consultations, significantly increasing membership conversion rates. I thrive in fast-paced environments and am enthusiastic about delivering exceptional service while ensuring smooth operations.

Experience

Work history, roles, and key accomplishments

Current

Commercial Consultant / Front of House

Current

Eclipse Wellbeing Hub & School

Feb 2024 - Present (1 year 4 months)

Managed client communication and inquiries, ensuring a seamless customer experience and a 30% increase in client satisfaction scores. Assisted with membership sales, contributing to a 15% increase in new client enrollments. Delivered exceptional customer service to an international clientele.

Customer Service CRM Management Client Communication Problem Solving

Membership Consultant

Snap Fitness UAE

May 2022 - Feb 2024 (1 year 9 months)

Conducted over 200+ client consultations, helping members select packages that suited their needs. Increased membership conversion rates by 30% through targeted sales techniques and relationship building.

Customer Service Consultation Relationship Building Problem Solving CRM Management

Customer Service Host

Abu Dhabi National Hotels (ADNH)

Oct 2021 - Apr 2022 (6 months)

Orchestrated seamless visitor flow and crowd management for peak attendance days, successfully handling over 10,000 attendees daily while maintaining high satisfaction rates. Resolved guest inquiries and concerns efficiently.

Crowd Management Customer Service Problem Solving Team Collaboration Ticket Validation Multilingual Communication

Sales Representative

Manica Malawi Limited

Mar 2020 - Jun 2021 (1 year 3 months)

Boosted sales by 20% through effective customer engagement and consultative selling. Maintained and expanded portfolios of clients, ensuring an increase of 40% in long-term business relationships.

Sales Customer Engagement Consultative Selling Client Relationship Management Portfolio Management Business Development Customer Retention Problem Solving

Education

Degrees, certifications, and relevant coursework

Africa University of Diplomacy, Counselling & International Relations

Bachelor of Arts, Diplomacy & International Relations

2015 - 2019

Studied the principles of diplomacy and international relations, focusing on global politics, conflict resolution, and international law. Developed skills in negotiation, communication, and cultural awareness essential for effective diplomacy.