Open to opportunities

Shareefah Balogun

@shareefahbalogun

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Customer service professional improving customer experience through fast, empathetic issue resolution.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can support customers across channels, meet performance goals, and improve retention through clear communication, accurate CRM/ticketing, and proactive follow-ups.

I’m a customer service professional with 5 years of experience supporting customers across e-commerce, healthcare, and remote service environments. I handle high-volume inquiries through phone, email, chat, and WhatsApp while maintaining strong performance goals and service standards.

I specialize in appointment scheduling, customer communication, issue resolution, documentation, follow-ups, and maintaining accurate records. I’ve supported customer onboarding and made proactive follow-ups to improve engagement, retention, and loyalty.

I work confidently in CRM and ticketing systems like Zendesk, Zoho CRM, and Gorgias, resolving complaints and escalating complex cases when needed. I bring structured processes, active listening, and problem-solving to consistently deliver positive customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Retention Specialist

Zingiber Haircare

Jan 2025 - Jan 2026 (1 year)

Managed customer inquiries across phone, email, chat, and WhatsApp while ensuring strong customer satisfaction. Maintained accurate CRM records, handled complaints and escalations, and supported customer onboarding, follow-ups, and retention.

Customer Service Customer Retention CRM Management Ticketing Systems Complaint Resolution Escalation Handling Customer Onboarding

Customer Service Representative

Grover's Hospital

Jan 2023 - Jan 2025 (2 years)

Provided customer support via phone, email, and in-person interactions, including appointment scheduling and administrative record keeping. Resolved complaints professionally, escalated complex issues, and maintained confidential customer records to support service delivery and satisfaction.

Call Center Support Phone Support Appointment Scheduling Complaint Resolution Escalation Handling Record Management Confidentiality Problem Solving

Customer Support Agent

Glam's Haven

Jan 2021 - Jan 2023 (2 years)

Delivered e-commerce customer support through WhatsApp, email, and live chat, assisting with orders, tracking, shipping inquiries, returns, exchanges, and refunds. Resolved customer issues, escalated complex cases when needed, and maintained accurate records of customer interactions and support activities.

E commerce Support Live Chat Support Ticketing Systems Order Management Returns Escalation Handling