Lucy User

I am a customer service representative with practical customer relationship management skills and hands-on experience supporting customers via email, phone, and live chat.

I have worked with CRM tools such as Zendesk, HubSpot and Intercom to log tickets, troubleshoot complaints, escalate complex issues, and improve customer loyalty—retaining customers by 20% in a prior role.

I prioritize active listening, attention to detail, and collaborative escalation to resolve issues quickly and enhance satisfaction, and I seek roles where I can contribute to strong customer retention and operational excellence.