Looking for a job

Peculiar Nnamdi

@peculiarnnamdi

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Customer Service Agent improving satisfaction through fast, empathetic support.

Brazil

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What I'm looking for

I’m looking for a customer service role where I can handle high-volume calls and tickets, use Zendesk/Salesforce, improve customer retention, and deliver fast, professional support with strong de-escalation and documentation.

I’m a Customer Service Agent with 4 years of experience supporting global customers in remote call center environments via phone, email, and chat. I’m known for handling high-volume inbound and outbound calls, resolving issues quickly, and maintaining 95%+ customer satisfaction.

In my recent role as Customer Service Rep at Royal Hair, I handled 40+ daily customer inquiries and improved repeat sales by 10% through strategic product upselling. I also resolved delivery issues and complaints efficiently, scheduled consultations using CRM tools, and kept accurate documentation for internal teams.

Earlier, I supported high-volume requests while maintaining a sub-4-hour response time, and I trained two new team members on CRM workflows and de-escalation techniques. I’m motivated by customer retention and professional communication, with strong time management and problem-solving in ticketing/CRM-driven environments.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Royal Hair

Aug 2024 - Feb 2026 (1 year 6 months)

Handled 40+ daily customer inquiries via phone, resolving delivery issues and complaints while maintaining 95% customer satisfaction. Increased repeat sales by 10% through strategic upselling and scheduled global customer consultations in CRM tools.

Appointment Scheduling Upselling

Customer Support

Marketing-Mo

Jul 2023 - Jun 2024 (11 months)

Managed high-volume customer support via phone, email, and ticketing while maintaining sub-4-hour response times. Qualified leads, maintained CRM records, scheduled client meetings, and trained two new team members on CRM workflows and de-escalation.

Customer Support Lead Qualification CRM Client Meetings

Client Support Officer

ABC Foundation

Nov 2021 - May 2023 (1 year 6 months)

Handled inbound client calls and inquiries while serving as Lead Appointment Setter for a 20+ staff team. Improved digital data integrity for 500+ clients and maintained accurate call notes in CRM systems while ensuring privacy and service protocol compliance.

Appointment Scheduling client support Data Integrity Privacy & Compliance