Victoria Adebajo
@victoriaadebajo
Customer-focused client service representative driving high CSAT and efficient resolutions.
NigeriaWhat I'm looking for
I am a focused, detail-oriented client service representative with strong communication and data-entry skills, experienced in supporting customers across US time zones and remote environments. I consistently meet KPIs and QA metrics while maintaining empathy and clarity in written and verbal interactions.
At Drift, I handled 3,000+ tickets monthly with a 4.8/5 CSAT rating, achieved a 95% first-contact resolution rate, and improved retention through accurate account work and strategic process improvements. Previously, I increased upsell conversions and on-time delivery rates while supporting social media customer interactions and order fulfillment.
I bring proficiency in CRM and ticketing systems (Kustomer, Zendesk, Gorgias), Google and Microsoft suites, and POS/subscription platforms like Shopify and Recharge. Iām driven to join teams where I can continue optimizing workflows, improving customer satisfaction, and contributing to measurable service improvements.
Experience
Work history, roles, and key accomplishments
Handled 3,000+ tickets and 3,000+ account tasks monthly with 4.8/5 CSAT and 98% task accuracy, achieving 95% first-contact resolution and improving retention by 20% through timely refunds, replacements, and process improvements.
Customer Service Representative
Dun's Treats
Jul 2023 - Dec 2024 (1 year 5 months)
Managed 30ā35 daily customer interactions across social channels, coordinated fulfillment of 50+ monthly orders with 95% on-time delivery, and drove a 20% increase in upsell conversions and 15% higher repeat purchases.
Administrative Intern
Public Complaints Commission
Jun 2022 - Jun 2023 (1 year)
Processed 10ā15 consumer inquiries daily and managed 20+ complaints weekly, maintaining records for 1,000+ employees and escalating recurring issues to improve service quality.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology, graduating in March 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
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