Iām looking for a remote customer support role where I can apply my skills, contribute to a high-performing team, and grow professionally. I value clear communication, measurable goals, teamwork, and a supportive work environment where I can make a meaningful impact on customer satisfaction and business growth.
Looking for a job
Victoria Adebajo
@victoriaadebajo
Customer Service Representative with 3+ years of experience. Skilled in CRM tools, problem-solving, and high-volume support.
NigeriaWhat I'm looking for
Detail-oriented Customer Service Representative with 3+ years of experience in customer support, client communication, data entry, and order management across remote environments and US time zones. Proven ability to manage high-volume support queues, resolve complex customer issues, maintain accurate account records, and consistently meet KPIs and quality assurance standards while delivering empathetic, solutions-focused service.
I have managed 2,000+ support tickets monthly while maintaining a 4.8/5 CSAT rating, achieving 95% first-contact resolution, and processing 2,000+ account tasks with 98% accuracy. Previous experience includes handling customer inquiries and complaints, coordinating order fulfillment, supporting social media channels, and improving repeat purchases and on-time delivery.
Proficient in Intercom, Kustomer, Zendesk, Gorgias, Shopify, Recharge, Google Workspace, and Microsoft Office, with strong written and verbal communication, problem-solving, multitasking, and organizational skills.
Committed to delivering reliable customer experiences, protecting data accuracy, and helping remote teams achieve measurable service and operational goals.
Experience
Work history, roles, and key accomplishments
Handled 3,000+ tickets and 3,000+ account tasks monthly with 4.8/5 CSAT and 98% task accuracy, achieving 95% first-contact resolution and improving retention by 20% through timely refunds, replacements, and process improvements.
DT
Customer Service Representative
Dun's Treats
Jul 2023 - Dec 2024 (1 year 5 months)
Managed 30ā35 daily customer interactions across social channels, coordinated fulfillment of 50+ monthly orders with 95% on-time delivery, and drove a 20% increase in upsell conversions and 15% higher repeat purchases.
PC
Administrative Intern
Public Complaints Commission
Jun 2022 - Jun 2023 (1 year)
Processed 10ā15 consumer inquiries daily and managed 20+ complaints weekly, maintaining records for 1,000+ employees and escalating recurring issues to improve service quality.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology, graduating in March 2022.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
1k-1k USD
Social media
Job categories
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