Open to opportunities

Veronica Arumemi

@veronicaarumemi2

Message

Empathetic customer service professional with a focus on client retention.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an empathetic and solution-focused Customer Service Representative with over 5 years of experience delivering exceptional service across diverse industries. I thrive in fast-paced environments, where my ability to listen, resolve complex issues, and go the extra mile creates lasting positive experiences for customers. By building rapport quickly and providing personalized solutions, I not only address immediate needs but foster long-term loyalty.

In my previous roles, I have managed high volumes of customer interactions, ensuring timely resolution and satisfaction. My experience includes collaborating with logistics teams to improve delivery satisfaction and analyzing customer feedback to refine product offerings. I believe that customer service isn’t just about answering questions — it’s about creating moments that matter, and that’s exactly what I strive to do in every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fovera

Jan 2022 - Mar 2025 (3 years 2 months)

Delivered responsive and empathetic support across phone and live chat for product inquiries, returns, and tracking. Managed an average of 60+ customer tickets daily, ensuring timely resolution and customer satisfaction.

Zendesk Live Chat Customer Support Ticket Resolution Customer Satisfaction

Customer Service Representative

AlliedTrust Insurance

Mar 2018 - Nov 2021 (3 years 8 months)

Provided exceptional service to policyholders with inquiries on claims, billing, and coverage details. Achieved a 95% satisfaction rate by efficiently handling high volumes of calls and emails.

Customer Service Policy Management Conflict Resolution Email Communication

Customer Support Specialist

Client-Facing Industry Role

Jan 2017 - Dec 2017 (11 months)

Provided concierge-style support to guests and customers in a high-traffic hospitality environment. Resolved a wide range of customer concerns—billing, amenities, accommodations—with patience and professionalism.

Concierge Customer Support Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of Abuja

Postgraduate Diploma in Business Administration, Business Administration

2018 -

Completed a postgraduate program focusing on business administration. Developed advanced skills in management, finance, and marketing.

University of Abuja

B.Sc. Economics, Economics

2010 -

Studied economic principles, theories, and their applications. Gained a comprehensive understanding of microeconomics, macroeconomics, and econometrics.