Timothy Fawole

I’m a customer service professional with 5 years of experience resolving customer issues, supporting retention, and handling inbound and outbound communication in fast-paced environments. I deliver value through issue resolution, customer support operations, and remote collaboration across phone, email, and multichannel service environments.

In my most recent role, I managed high-volume inbound and outbound interactions while maintaining accurate CRM records and documenting call outcomes. I qualified leads using coverage, eligibility, and risk screening criteria, scheduled policy consultations and follow-up calls, and re-engaged dormant leads to strengthen active prospect response and customer retention.

Earlier, I supported customer enquiries, product education, objection handling, and issue resolution, improving repeat purchases and retention opportunities. I also contributed to daily sales and service reporting, maintained script compliance and service professionalism, and helped improve customer satisfaction through first-contact and problem-resolution focus.