Chinenye Nworie
@chinenyenworie
Customer service professional delivering high-quality support, retention, and process improvements.
NigeriaWhat I'm looking for
I am a results-driven Customer Service Agent with over three years of progressive experience in customer support, retention, and success across remote and multi-client environments.
I consistently maintain high Quality Assurance ratings (90–92%) while managing high-volume inbound and outbound interactions and resolving tickets quickly—95%+ first-contact resolution in recent roles.
I am proficient with leading CRM and ticketing platforms including Gorgias, Zendesk, VTiger and PSonline, and I use Excel and Google Sheets for accurate reporting and documentation to support audit readiness.
I collaborate cross-functionally to optimize processes, reduce churn, and deliver measurable outcomes that improve client satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
TalentPop
Mar 2024 - Jul 2025 (1 year 4 months)
Managed multi-channel customer communications across multiple client accounts, handling 50+ interactions daily and sustaining 90%+ QA ratings while resolving 95%+ of tickets on first contact to reduce escalations.
Customer Service Agent
Consumer Opportunity
Dec 2022 - Jun 2025 (2 years 6 months)
Handled high-volume inbound/outbound calls with average resolution under 5 minutes, achieved 100% documentation compliance, and reduced unresolved cases via proactive follow-ups and tracking.
Customer Retention Specialist
AG Marketing
Jan 2023 - Mar 2024 (1 year 2 months)
Managed 80+ inbound/outbound calls daily and achieved a 92% QA rating while improving customer retention through objection handling and structured follow-up, contributing to reduced churn.
Education
Degrees, certifications, and relevant coursework
National Open University
Bachelor's Degree, Early Childhood Education
2022 -
Pursuing a Bachelor's Degree in Early Childhood Education with coursework commenced in 2022 and studies currently in progress.
Ministerial Theological School
Diploma in Theology, Theology
2021 - 2023
Completed a Diploma in Theology covering ministerial and theological studies from 2021 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Chinenye?
You can contact Chinenye and 90k+ other talented remote workers on Himalayas.
Message ChinenyeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
