Shanice Samuels

Wrote and scheduled social content, blogs, and email newsletters, supporting branded creative launches across channels. Led marketing email campaigns and monitored performance analytics while coordinating branded outreach and assisting with YouTube and social uploads.

Executed high-volume cold calling and B2B email outreach for multiple clients, supporting lead generation and appointment setting. Managed content creation, email automation, CRM cleanup, and recruitment-related tasks while maintaining consistent client messaging.

Delivered virtual assistant support and lead generation services across freelance client engagements, including B2B sales campaigns and outreach. Produced real estate blog copy, handled appointment setting, and supported CRM scheduling and business operations.

Assisted clients with loan applications by collecting and verifying documents while following internal compliance guidelines. Managed high-volume inbound and outbound calls, resolving inquiries with clear, timely updates.

Served as a customer service agent for a national driving school account, handling inbound calls and live chats. Provided course and scheduling details, booked and rescheduled driving lessons, and troubleshot account issues.

Managed front desk operations by answering calls, routing inquiries, and coordinating check-in/check-out to ensure smooth guest experiences. Handled cash and payments, maintained accurate records, supported admin tasks, and resolved complaints while collecting guest feedback to improve service quality.

Planned and hosted shows, social mixers, and daily activities tailored to an international guest demographic. Organized age-appropriate sporting events and Kids’ Club activities, including supervising children and creating high-energy guest experiences.

Pursuing a Diploma in Early Childhood Care & Education (pending). Training is expected to cover early childhood education practices and related professional competencies.

Pursuing a Diploma in Strategy, Quality & Contemporary Business Concerns (pending). The program focuses on business strategy and quality-related concepts relevant to contemporary organizations.

Completed a Supervisory Management diploma focused on Human Resources and Customer Service. Covered customer service and supervisory management topics to support frontline and administrative roles.

Completed coursework and certificates related to executive assistant and virtual assistant skills. Studies included Microsoft Office/Access, office administration, and principles of business and English/mathematics.

Earned a Level 3 Certificate in English. Focused on English A and English B coursework as part of the program.