Shaniel Radcliffe

Conduct detailed audits of Point-of-Promotion (POP) materials to ensure compliance with Mastercard marketing standards, reporting findings with photos and documentation. Coordinate with store teams and stakeholders to resolve display and compliance issues while supporting campaign execution and brand visibility.

Handled high-volume inbound and outbound customer interactions, coordinating roadside assistance and dispatching service providers while delivering timely updates. Resolved concerns professionally, maintained accurate CRM records, and managed escalations to improve customer satisfaction.

Managed existing customer accounts and prospected new business to increase revenue and expand market reach. Coordinated promotions, tracked sales performance, and maintained CRM data to improve retention and support purchasing decisions.

Managed customer accounts and coordinated payment recovery to reduce outstanding balances while maintaining professional client relationships. Prepared monthly statements and reports using QuickBooks and Excel, and negotiated payment arrangements by phone and email.

Qualified inbound and outbound leads via phone, educated customers on insurance offerings, and built trust to improve engagement. Scheduled and confirmed appointments for licensed agents while maintaining accurate CRM records to support conversion tracking.

Promoted vacation packages, return bookings, and resort services while delivering personalized guest experiences and maintaining strong customer satisfaction. Managed group bookings, guest check-ins, reservation coordination, and inquiries, consistently meeting monthly sales goals through relationship-focused selling.

Supervised daily store operations, supporting customer service, inventory coordination, invoicing, and administrative activities. Managed inventory records and staff responsibilities while processing customer payments and resolving issues professionally.