karmarla williams

I am a highly organized and detail-oriented Virtual Executive Assistant with years of experience specializing in email management, calendar management, and appointment setting for busy executives. I have a proven ability to efficiently manage executive schedules, prioritize tasks, and handle confidential communications in a remote environment. My skills in streamlining processes ensure timely responses and maintain a smooth workflow.

Currently, I work as a Quality Analyst at Island Outsourcing Limited, where I design and deliver virtual training programs to improve agent performance and compliance. I monitor client interactions for over 60 agents to assess quality standards and provide actionable coaching feedback. My collaborative efforts have led to measurable performance enhancements, and I manage KPI tracking and reporting to ensure continuous improvement in customer success metrics.

Previously, I served as a Customer Service Representative, providing support for more than 100 customers daily via phone, email, and chat. My experience also includes an internship as an Assistant Marketing Officer at the National Housing Trust, where I managed executive calendars, coordinated appointments, and supported marketing campaigns. I am committed to leveraging my skills to contribute effectively to any team.