Lauretta Blackburn

As a Social Media Support Agent, I monitor and engage with users across various social media platforms, providing accurate information and addressing customer concerns to ensure satisfaction. I maintain a professional tone and stay updated on product knowledge and company policies.

In my role as Social Media Coordinator, I developed engaging content, planned campaigns, and monitored social media metrics to optimize performance. I collaborated with influencers and ensured brand consistency across channels while managing customer interactions.

As a Virtual Assistant, I supported executives with scheduling, market research, and report preparation. I managed correspondence and coordinated tasks to ensure efficient operations.

In this role, I led a social media customer service team, creating effective strategies and mentoring team members. I tracked performance metrics and liaised with clients to enhance service delivery.

As an Entertainment Coordinator, I organized day and night activities for guests, hosted events, and ensured customer satisfaction through engaging entertainment experiences.

Pursued a Bachelor of Science degree, focusing on marketing and customer service. Developed skills in social media management, customer relationship management, and digital marketing campaigns.