Open to opportunities

Joel User

@joeluser4

Message

Results-driven customer service and email marketing professional.

Jamaica

Message

What I'm looking for

I seek a role combining customer support and digital marketing where I can use email and social media skills to drive engagement and revenue, work in a collaborative, growth-oriented environment, and take on responsibilities that allow professional growth.

I am a motivated customer service and digital marketing professional with hands-on experience in email marketing, social media management, technical support, and virtual assistance. I have driven improved campaign performance using Klaviyo, Figma, and Notion, managed multi-channel customer interactions with Zendesk and Confluence, and supported tourism and small-business operations through scheduling, web and social media management.

I deliver organized, detail-oriented support and persuasive copy that increases engagement and revenue, and I adapt quickly to changing processes and international client needs. My background in MIS coursework, tourism management training, and direct client work demonstrates a blend of technical know-how, customer empathy, and results-focused execution.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Plthora

Nov 2022 - Present (2 years 11 months)

Managed Twitter accounts for content creators, increasing impressions and driving sales through targeted social strategies and engagement.

Social Media Strategy Analytics Audience Growth Engagement

Current

Manager / Virtual Assistant

Current

Private Driver (Tourism)

Aug 2022 - Present (3 years 2 months)

Provide administrative and business-support services for a local tourism driver, managing scheduling, customer inquiries, website development, and social media to grow bookings.

Scheduling Customer Service Social Media Management Administrative Support Communication Organization Tourism Management

Customer Service Representative

Neo Financial

Oct 2024 - Aug 2025 (10 months)

Assisted customers with credit and debit account inquiries via chat, email, and calls, improving resolution efficiency while adapting to evolving processes and platforms.

Customer Support Zendesk Confluence Multitasking Email Support Live Chat Phone Support Process Adaptation

Email Account Manager

Plthora

Apr 2023 - Jul 2023 (3 months)

Managed Klaviyo email marketing campaigns, wrote culturally adaptive copy, and optimized flows and funnels to increase open rates and revenue for international clients.

Klaviyo Email Marketing Copywriting Figma Notion Campaign Management A B Testing

Technical Support and Billing Agent

Itel International

Oct 2021 - May 2022 (7 months)

Provided technical support and billing assistance for Altice/Optimum/Suddenlink customers, resolving issues and handling package modifications to maintain service satisfaction.

Technical Support Billing Support Customer Care Troubleshooting Account Management

Sales Agent

Teleperformance

Aug 2021 - Oct 2021 (2 months)

Assisted customers with package modifications and upsold products for Xfinity, meeting sales targets through persuasive communication and needs-based recommendations.

Sales Upselling Customer Service Client Communication CRM