Tieda Green
@tiedagreen
Results-driven professional with expertise in administration and customer service.
What I'm looking for
I am a results-driven professional with over 5 years of experience in administration, customer service, and social media management. My career has been marked by a proven track record of delivering high-quality results in fast-paced environments. I thrive on challenges and have successfully managed multiple clients while ensuring exceptional service delivery.
Throughout my career, I have developed strong skills in social media management, where I increased followers by 500% through engaging content creation and strategic scheduling. My experience as a Virtual Assistant has honed my organizational skills, allowing me to improve administrative processes by 30%. I am passionate about leveraging my skills to contribute to a dynamic team and drive success.
Experience
Work history, roles, and key accomplishments
Virtual Assistant/Appointment Setter
Fiver.com
Feb 2022 - Present (3 years 4 months)
Managed 10-15 clients weekly, coordinating meetings and appointments while providing exceptional customer service through various channels. Increased social media followers by 500% through effective post creation and scheduling.
Web Support Specialist
Sagility Jamaica
Sep 2022 - May 2024 (1 year 8 months)
Provided personalized website guidance and navigation assistance while assisting customers with technical issues and documentation support.
Receptionist
Housing Solution Limited
Jan 2023 - Jul 2023 (6 months)
Managed visitor arrivals and maintained security and telecommunications systems, ensuring smooth operations within the office.
Virtual Assistant
Topflight Solutions Limited
Feb 2022 - Dec 2022 (10 months)
Coordinated travel arrangements and managed calendars while developing administrative processes that improved efficiency by 30%. Provided customer support through phone, email, and chat.
Brand Ambassador
Daniel Wellington
Feb 2022 - Dec 2022 (10 months)
Promoted products on social media platforms, creating engaging content that increased brand awareness by 200%. Responded to customer inquiries and resolved issues promptly.
Medical Recording Clerk
St. Jago Park Health Centre
Oct 2020 - Jul 2021 (9 months)
Registered patients and maintained accurate medical records while ensuring confidentiality and proper filing of information.
Cashier
Blue Diamond
Jun 2020 - Aug 2020 (2 months)
Collected payments accurately and maintained cash control at the register while ensuring good customer relationships.
Volunteer Teacher and Youth Advocate
Hampton Green Missionary Church
Sep 2017 - Aug 2019 (1 year 11 months)
Engaged with youth through teaching and advocacy, contributing to community development and support.
Clerical Worker
St Catherine Municipal Corporation
Jul 2018 - Sep 2018 (2 months)
Handled filing of records and data entry tasks utilizing Microsoft Word and Excel, contributing to efficient office operations.
Education
Degrees, certifications, and relevant coursework
Eltham High School
CAPE, Social Sciences
2017 - 2019
Pursued CAPE studies with subjects including Communication Studies, Sociology, and Foods and Nutrition, achieving various grades.
Eltham High School
CSEC O’Level, General Education
2016 - 2017
Completed CSEC O’Level examinations with a focus on Food & Nutrition, Physical Education, English Language, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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