Open to opportunities

Celene Baugh

@celenebaugh

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Experienced executive assistant with a focus on operational efficiency.

Jamaica

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What I'm looking for

I am looking for a role that values innovation and teamwork, offering opportunities for growth and impactful contributions.

I am a dedicated professional with over six years of experience in remote executive support and marketing management. My career has been marked by my ability to lead internal teams for US-based companies and startups, ranging from small teams to large organizations with up to 2,000 employees and nine-figure revenues. I take pride in my achievements, including saving over $600,000 in recruiting fees and significantly improving operational efficiency through innovative solutions.

In my current role as a Senior Executive Assistant, I have developed comprehensive digital databases that have boosted customer satisfaction by 20%. My expertise in leveraging AI and productivity tools has allowed me to streamline project management and enhance collaboration across teams. I am passionate about creating effective onboarding processes and content strategies that drive engagement and visibility, contributing to the overall success of the organizations I work with.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive Assistant

Current

Telycentrix LLC | Wi Deh Yah Travel

Oct 2023 - Present (1 year 9 months)

Providing executive administrative support to the CEO and leading recruiting efforts. Developed a digital database improving customer satisfaction by 20% and implemented content strategies that boosted engagement by 20%.

Recruiting Notion Canva Project Management Customer Satisfaction Content Strategy Time Management

Senior Marketing Liaison

CPJ Limited

Sep 2018 - Oct 2023 (5 years 1 month)

Oversaw brand events and activation campaigns, managing a team of brand representatives. Executed email marketing campaigns that exceeded revenue forecasts by 30% and improved content consistency by 25%.

Marketing Management Email Marketing HubSpot Team Leadership Revenue Forecasting Content Creation Campaign Management Brand Strategy Digital Marketing

Sales Manager

AT&T | T-Mobile Centerfield Media

Aug 2020 - Oct 2023 (3 years 2 months)

Responsible for driving sales growth and maintaining conversion rates. Revised sales scripts leading to a 15% boost in conversion and created sales tracker reports using Power BI and Tableau for management.

Sales Management Conversion Rate Optimization Coaching Power BI Tableau Team Leadership Sales Strategy Reporting Customer Relationship Management

Customer Marketing Liaison

Grapevine Marketing

Aug 2020 - Oct 2022 (2 years 2 months)

Led a team responsible for brand budget forecasting and marketing research. Coordinated digital campaigns that increased revenue by 20% and maintained strong relationships with influencers and vendors.

Budgeting & Forecasting Team Leadership Revenue Marketing Research Content Strategy Relationship Management Campaign Analysis

Junior Brand Associate

Promobiz Marketing

Nov 2018 - Aug 2020 (1 year 9 months)

Developed content strategies that increased engagement and click-through rates. Identified collaborations that boosted campaign reach and reported analytics on marketing strategies using HubSpot.

Content Strategy Brand Management Marketing Analytics HubSpot Campaign Management Collaboration Reporting Digital Marketing Team Leadership

Customer Service Lead

Humana Offshore, Hinduja Global Solutions

Jan 2018 - May 2024 (6 years 4 months)

Managed a customer service team, focusing on satisfaction and quality assurance. Facilitated training for new hires achieving a 95% pass rate and created a centralized call guide improving survey scores by 20%.

Team Leadership Training Quality Assurance Call Center Operations Coaching Customer Satisfaction Process Improvement

Executive Assistant

Create & Co Food Distribution

Dec 2017 - Oct 2023 (5 years 10 months)

Provided executive support to the CEO and CFO, leading a remote team. Implemented a digital filing system that improved recordkeeping efficiency by 40% and managed travel arrangements enhancing travel satisfaction by 25%.