At Intact Insurance, I handle bilingual customer service for claims, helping customers understand policy coverage and documenting their files in a paperless environment.
At Alcon Company, I supported vision care and pharmaceutical clients with order inquiries and order processing across phone, email, fax, and EDI. I used Salesforce and SAP/JDE to troubleshoot order issues and update shipment statuses.
At the Office of the Ombudsman and government ministries in Mauritius, I supported bilingual customer service, document preparation, and data management. I also provided technical support, translated and proofread English and French documents, and maintained records.
