Rekha Rekha
@rekharekha
Passionate customer service representative dedicated to enhancing client experiences.
CanadaWhat I'm looking for
I am a dedicated Customer Service Representative with a strong passion for customer satisfaction. My experience spans over five years in various customer service roles, where I have honed my skills in communication, problem-solving, and relationship management. I thrive on delivering quality service and unparalleled support, ensuring that each customer interaction is positive and productive.
In my most recent role as a Customer Service Supervisor at REEF Technology, I successfully improved service quality by redesigning processes and establishing service metrics. My proactive approach to customer needs has consistently resulted in high satisfaction rates and loyalty. I am adept at analyzing customer feedback and implementing changes that enhance the overall customer experience.
With a background in technical support and a Bachelor's in Business, I bring a unique blend of skills that allows me to understand and address complex customer inquiries effectively. I am eager to leverage my expertise in a dynamic environment that values customer-centric service and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
REEF Technology
Mar 2022 - Mar 2025 (3 years)
Improved customer service quality by re-designing processes, establishing metrics, and monitoring results. Met financial objectives by forecasting requirements, preparing budgets, and initiating corrective actions.
Customer Service Representative
REEF Technology
Aug 2021 - Mar 2022 (7 months)
Followed up with customers on resolved issues to maintain high service standards and increased efficiency by promoting operational best practices. Optimized customer support by establishing collaborative service environments and addressing concerns with empathy.
Help Desk Support Analyst
Provincial Ministry of Health - Ontario - via Buchanan techn
Mar 2021 - Nov 2021 (8 months)
Responded to and logged Tier 2 and Tier 3 phone calls from medical professionals, assisting with electronic claims and complex issues. Provided on-call support for critical issues and maintained the Ministry of Health database.
Dental Insurance Advisor
Manulife via Millennium
Jul 2021 - Sep 2021 (2 months)
Kept records of invoices and support documents, resolving discrepancies in accounting records. Researched patient complaints regarding denied claims and maintained detailed knowledge of insurance products.
Customer Service Representative
Sutherland Global Service
Jun 2020 - Nov 2020 (5 months)
Documented calls and complaints using CRM software, adhering to company policies to achieve quality standards. Resolved concerns with products or services to help with retention and drive sales.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor's, Business
Completed a Bachelor's degree in Business. Gained foundational knowledge in various business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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