Aymar Junior Milang
@aymarjuniormilang
Bilingual customer service professional delivering accurate, empathetic support and efficient fraud resolution.
CanadaWhat I'm looking for
I am a dynamic bilingual (French/English) customer service professional with four years of experience handling high-volume inbound calls, order processing, and complaint resolution. I consistently maintain high customer satisfaction while working in fast-paced environments.
My background includes fraud and risk advisory work where I identified patterns, investigated chargebacks, and handled credit/debit card cancellations, alongside traditional customer support roles focused on billing, account updates, and policy education.
I bring strong technical familiarity with Salesforce, Zendesk, Jira, TSYS and MS Excel, paired with proven skills in report preparation, stakeholder communication, and process improvement that reduced wait times and improved follow-up and order accuracy.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Rep
NTT Data BPO
Mar 2021 - Present (4 years 7 months)
Handled fraud and risk investigations for cardholders, identifying patterns, preventing fraud, processing card cancellations and managing chargeback investigations to reduce financial loss and improve security processes.
Customer Service Representative
Plink Enterprise
Mar 2021 - Dec 2023 (2 years 9 months)
Provided high-volume inbound customer support, updated account information, resolved billing and payment issues, and maintained satisfaction through prompt call handling and product education.
Customer Service Representative
Orange Cameroon
Mar 2019 - Mar 2021 (2 years)
Managed customer cases, tracked service trends, implemented service policies, processed orders and performed follow-ups to improve satisfaction and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Unknown (GCE Advanced Level, Cameroon)
GCE Advanced Level, General Secondary Education
Completed GCE Advanced Level qualification in Cameroon.
Unknown (HND in Petroleum Systems and Exploitation, Cameroon)
Higher National Diploma, Petroleum Systems and Exploitation
Completed a Higher National Diploma focused on Petroleum Systems and Exploitation in Cameroon.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Aymar Junior?
You can contact Aymar Junior and 90k+ other talented remote workers on Himalayas.
Message Aymar JuniorFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
