Camilo Rivera Lucio

I support Cigna Healthcare International customers with coverage, benefits, claims, eligibility, renewals, and urgent treatment authorization needs.

I resolve complaints directly or escalate cases to the right departments, while helping customers understand preventive services, policy changes, and wellness programs.

I've also taught English and French remotely to adult learners, creating curriculum plans, evaluating progress, and delivering instruction through Microsoft Teams and Zoom.

My background includes front-desk hospitality, community relations, and administrative customer data work. I bring native proficiency in English, French, and Spanish alongside experience with Salesforce, CRM systems, Microsoft Office, reporting, and client communication.