Sean Ikomey

I am a bilingual customer service professional with over three years of experience in supporting clients across various sectors, including insurance and retail loyalty. My expertise lies in empathetic communication, conflict resolution, and utilizing CRM tools like Salesforce to enhance customer interactions. I pride myself on my ability to adapt to high-volume environments while consistently exceeding customer satisfaction targets.

In my recent role as a Bilingual Customer Service Representative at Concentrix for Sun Life, I successfully resolved over 60 inquiries daily in both English and French, achieving a customer satisfaction rate of over 90%. My commitment to clear communication and effective de-escalation has been recognized by leadership, further motivating me to deliver exceptional service. I am passionate about building rapport with clients and ensuring their needs are met with the utmost care and professionalism.