Patricia rwanyagatare

I am a dedicated bilingual professional representative with extensive experience in customer service, specializing in claims management. My journey began with a Bachelor of Arts in International Development Studies from Saint Mary’s University, where I honed my analytical and communication skills. I am fluent in both English and French, which allows me to connect with a diverse clientele and provide exceptional service.

Currently, I serve as a Bilingual Senior Claims Representative at Definity Insurance, where I manage complex auto claims and ensure a seamless experience for customers. My role involves investigating claims, providing clear explanations of the process, and maintaining detailed records. I take pride in achieving a 100% file disposition rate monthly, reflecting my commitment to excellence and integrity in my work.

Throughout my career, I have demonstrated strong decision-making abilities and a proactive approach to problem-solving. I thrive in both team environments and independent settings, always aiming to exceed expectations and deliver results. I am eager to leverage my skills and experience in a new role that values customer satisfaction and professional growth.