Anick Jacques

I’m a bilingual (English/French) customer service and insurance professional with 3+ years of experience in high-volume call center environments. I’m known for strong communication, attention to detail, and handling sensitive situations with professionalism and empathy.

In insurance roles, I focus on claims coordination, client relations, and supporting policyholders through complex processes. I’ve coordinated life insurance claims and benefit payments, communicated policy coverage, billing, and claims information, and verified documentation with medical providers and funeral homes.

I bring reliable administrative execution and compliance habits to every interaction. I maintain accurate records, ensure confidentiality & compliance, and issue formal correspondence to stakeholders, policyholders, agents, and providers—always keeping information consistent and audit-ready.

I also bring CRM and documentation strength to customer support workflows. I’ve worked with CRM systems (Salesforce, Zendesk, SAP), supported claims/coverage/enrollment questions (including PSHCP), managed administrative updates including employee records and payroll support, and resolved complex inquiries through follow-ups and clear next steps.