Joyce joyce

I am a bilingual customer support specialist with multi-year experience delivering technical support, order management, and claims processing in fast-paced environments.

At Ricoh Canada I handled order placement, return label generation, shipment coordination, technician dispatch and inventory tracking while maintaining detailed communication records and proficiency with order management systems such as SAP, Oracle, and NetSuite.

I have experience in insurance claims and travel benefit coordination, collaborating with underwriters, adjusters and international hospitals to ensure compliance and timely coverage decisions.

Earlier roles include IT support (password resets, account recovery, Active Directory familiarization, and ticketing systems) and project management responsibilities overseeing client relationships and public-works deliverables. I prioritize clear communication, efficiency, and customer-centric problem solving.