Open to opportunities

Sarah Bigazi

@sarahbigazi

Bilingual customer service professional with 4+ years in high-volume call centers, resolving issues and improving client experiences.

Canada

Message

What I'm looking for

I’m looking to support customers in a fast-paced call center, using my bilingual skills, CRM tools, and de-escalation strengths to resolve inquiries, document cases, and help drive continuous service improvement.

I’m a Bilingual (English/French) Customer Service Professional with over 4 years of experience in high-volume call center environments. I deliver exceptional service by efficiently resolving inquiries, addressing concerns, and building positive customer relationships while handling multiple tasks under pressure with accuracy and professionalism.

I bring strong conflict resolution & de-escalation, problem-solving, and clear communication, along with documented client interactions that support follow-ups and continuous service improvement. I’ve used CRM systems (Salesforce, Zendesk, Freshdesk, Bell CRM) and call center tools (Avaya, Five9, Genesys Cloud), and I’m comfortable working across customer support, sales support, and fraud department contact center work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sun Life Financial

Managed client communications by explaining insurance products and resolving issues promptly. Ensured regulatory compliance, documented client interactions, and gathered feedback to support service improvements.

Customer Service Client Communication Regulatory Compliance Issue Resolution Documentation Problem Solving

Sales Representative

Thirteen-A Social Enterprise

Registered customer sales using a cash register by scanning items, itemizing, and totaling purchases. Resolved customer issues and provided friendly, courteous service with strong product knowledge.

Cash Register Sales Customer Service Product Knowledge Cash Handling

Call Center Representative

Concentrix

Answered phones and assisted customers with initial inquiries while maintaining trusting relationships. Performed data entry for online customer databases, educated new customers on products and services, and kept customer records updated.

Call Handling Customer Support Data Entry Customer Education Record keeping

Contact Center Representative

Canadian Imperial Bank of Commerce (CIBC)

Handled phone calls and chats for fraud-related support. Entered information for fraud investigations, reviewed customer files for fraudulent activity, and processed account and database changes.

Fraud Investigation Call Handling Chat Data Entry Account Processing

Warehouse Associate

Amazon

Loaded, unloaded, and sorted packages in a fast-paced, labor-intensive warehouse environment. Used hand scanners to designate packages and followed corporate safety policies and procedures while building positive relationships with internal teams.

Loading And Unloading Safety Compliance Organizational Skills