ADETAYO DORIS AGBANRIN
@adetayodorisagbanrin
Bilingual French-English customer service professional with strong escalation and payment expertise.
CanadaWhat I'm looking for
I am a bilingual French-English customer service professional with over three years of call center experience and a long background in business administration and client support. I consistently resolve customer concerns, handle escalations, process payments and refunds securely, and provide empathetic, detail-oriented service in regulated and high-volume environments.
I have supported onboarding and training of new staff, collaborated with warranty teams and third-party providers, and maintained thorough documentation and records. My experience spans inbound/outbound call handling, CRM and POS systems, Microsoft Office, and multilingual administrative roles across international organizations.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Agent
Transglobal Installation Services
Jan 2022 - Present (4 years 1 month)
Handle high-volume inbound customer calls and emails for installation services, resolving issues and processing payments while maintaining detailed service records and coordinating escalations to contractors and warranty teams.
French Educator
Les Petites Perles & Les Coccinelles
Jan 2020 - Jan 2022 (2 years)
Delivered structured French language instruction and personalized guidance to students, improving comprehension and classroom engagement through clear communication and tailored lesson plans.
After-School French Tutor
Private Tutor
Jan 2002 - Jan 2014 (12 years)
Provided one-on-one academic French tutoring and homework support to high school students, improving language skills and academic performance over sustained engagements.
UNBilingual Administrative Assistant
UNAIDS
Jan 1995 - Jan 2000 (5 years)
Drafted and proofread official correspondence in French and English, coordinated executive schedules and travel, and prepared board meeting documentation while managing records and expense reports.
ABBilingual Administrative Assistant
African Development Bank
Jan 1984 - Jan 1995 (11 years)
Coordinated high-level meetings and prepared multilingual documentation for board and international meetings, maintained filing systems, and supported translation and editing of official materials.
Education
Degrees, certifications, and relevant coursework
Pitman Central College
Diploma, Business Administration
Studied Business Administration at Pitman Central College.
UDUniversité Paris Dauphine
International Baccalaureate, International Baccalaureate
Completed International Baccalaureate +2 studies at Université Paris Dauphine.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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