At GreenShield Canada, I support clients in English and French with health and insurance benefits, eligibility, coverage limits, and plan requirements. I review claim information and guide clients through next steps when documentation is missing or a claim is pending or denied.
I also help clients access online accounts and self-service tools, troubleshoot technical issues, and create or escalate tickets while handling sensitive information accurately.
At Allstate / Optima Communications, I handled customer interactions by phone and chat, reviewed claim details and supporting documents, and determined suitable resolutions such as repair, replacement, or reimbursement.
Earlier, I recommended internet, television, and mobile packages to customers at Videotron. At Honda, I assisted with service inquiries and appointments, and as a Web & Graphic Design Intern at Uniquest, I created graphic concepts and contributed to website design.
