Shakeria Robinson

Developed and implemented resident activity plans, managed budgets, and executed administrative and compliance tasks. Coordinated cross-functional projects and managed staff schedules.

Planned and taught lessons, adjusted teaching methods for diverse learning needs, and enforced positive behavior in a respectful atmosphere.

Provided direct patient care, monitored vital signs, and assisted with mobility and daily activities. Maintained documentation and collaborated with healthcare teams.

Greeted customers, managed keys, assisted with wheelchairs, and parked and retrieved vehicles safely.

Handled inbound customer calls and chats, resolved issues, and maintained professionalism while addressing complaints. Utilized CRM software for documentation.

Supported patients with daily activities, monitored conditions, and documented patient information. Ensured compliance with infection control protocols.

Provided exceptional customer service, managed high-volume calls, resolved complaints, and handled cash transactions accurately.

Completed coursework in Accounting Technology, gaining skills in financial record keeping and accounting software.

Completed coursework in Administrative Office Technology, focusing on office procedures and administrative support skills.

Pursuing an Associate's degree in Business Administration, with coursework in business management, accounting, and administrative office technology.

Completed coursework in Business Management Technology, focusing on management principles and business operations.