Open to opportunities

Bryante' Hand

@bryantehand

Message

Dedicated customer service professional specializing in compassionate senior care and administrative support.

United States

Message

What I'm looking for

I seek a role where I can deliver compassionate, client-centered care, use administrative strengths, collaborate with a supportive team, and grow in senior care or healthcare support.

I am a dedicated customer service professional with extensive experience in senior care, caregiving, and administrative support. I bring strong communication, conflict-resolution, and problem-solving skills that consistently produce positive outcomes for clients and organizations.

My background includes roles as a Life Enrichment Coordinator, Home Health Aide/Caregiver, Team Lead/Direct Care Professional, and Customer Service Representative, where I developed care plans, coordinated medication schedules, and trained new staff to uphold high standards of service and ethics.

I excel at building relationships with community partners, integrating technology into daily activities, maintaining accurate records, and ensuring HIPAA-compliant documentation. I am known for reliability, attention to detail, and a proactive approach to improving residents' quality of life.

I seek opportunities where I can apply my caregiving expertise, administrative proficiency, and customer-service focus to support patient-centered programs and collaborative teams committed to compassionate care and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Life Enrichment Coordinator

Current

Tapestry Senior Living

Jan 2025 - Present (1 year 1 month)

Establishes community partnerships and implements technology-driven life enrichment programs, developing customized care plans that increase resident engagement and participation.

Program Development Community Outreach Activity Coordination Community Engagement Data Entry Team Collaboration

Home Health Aide

Home Instead Senior Care

Nov 2021 - Dec 2024 (3 years 1 month)

Provided in-home personal care and medication assistance, maintained accurate care records, and promoted continuity of care to preserve client dignity and health outcomes.

Personal Care Care Documentation Patient Hygiene Light Housekeeping Communication

Team Lead / Direct Care Professional

Celebration Group Homes

Apr 2019 - Nov 2021 (2 years 7 months)

Led and trained direct care staff, maintained client records and medication logs, and upheld ethical standards while coordinating daily care to improve client quality of life.

Staff Training Direct Care Record keeping Confidentiality Leadership

Office Assistant

The Resume Shoppe

Nov 2018 - Apr 2019 (5 months)

Performed remote administrative support including email and chat correspondence, social media tasks, transcription, and data entry while supporting business operations and client relationships.

Virtual Assistance Email Support Chat Support Transcription Data Entry Social Media Customer Relations Time Management

Customer Service Representative

General Dynamics

Sep 2013 - Nov 2018 (5 years 2 months)

Delivered high-quality customer support in a hybrid role, resolving conflicts, building product knowledge, and improving customer retention through active listening and problem resolution.

Customer Service Conflict Resolution Product Knowledge Phone Support CRM Stress Management Communication Problem Solving

Sales Associate

Super Walmart

Jul 2012 - Sep 2013 (1 year 2 months)

Provided customer-facing sales support and cash handling, assisted customers with product location, and consistently exceeded personal sales targets to enhance store revenue.

Customer Service Cash Handling Sales Merchandising Upselling Communication