1awesome Adblvocate

Performed data entry on cases and temporarily worked inbound call center calls. Monitored daily chats to answer questions for other agents and assisted in training new agents.

Provided direct patient care on a PRN (as needed) basis. Maintained active nursing assistant license by fulfilling annual shift requirements.

Served as an Inbound Call Center Representative, providing customer service and working in the billing department. Mentored other agents by answering questions in chats and functioned as a Team Lead.

Managed customer accounts and resolved various customer issues, including escalated concerns. Mentored team members and worked in the inbound call center and billing department.

Managed Accounts Payable/Receivable and employee scheduling for a specific client. Handled escalated billing issues on customer accounts until the contract concluded.

Performed various team member duties including cooking, cleaning, and managing drive-through operations. Progressed to a managerial role, overseeing employee scheduling.

Completed training in Medical Billing & Coding, focusing on the Certified Professional Coder (CPC) certification. Gained expertise in medical coding practices and principles.

Completed an online course in Medical Billing, focusing on Revenue Cycle Management. Developed skills in managing the financial aspects of healthcare services.

Completed training in Anatomy and Pathology, essential for Medical Coding. Acquired foundational knowledge in human anatomy and disease processes relevant to coding practices.

Completed an online course in Medical Billing, focusing on Revenue Cycle Management. Developed skills in managing the financial aspects of healthcare services.

Completed training in ICD 10 & 11 Medical Coding and Billing. Gained proficiency in using international classification of diseases for coding and billing purposes.

Completed training to start a career in Medical Coding and Billing. Acquired comprehensive knowledge and skills necessary for a promising career in the field.

Completed training in Medical Terminology and Medical Abbreviations 2021. Developed a strong understanding of medical language and common abbreviations used in healthcare.

Earned a Bachelor's degree in Criminal Justice. Studied various aspects of the criminal justice system, including law, enforcement, and corrections.

Earned a College Degree in Massage Therapy. Acquired skills in various massage techniques and therapeutic practices.

Obtained a high school diploma with a focus on General Studies. Completed foundational coursework across various subjects.