Kim Parker-Fontenot

Handle inbound calls from patients, pharmacies, and medical staff to schedule clinic and PCP appointments and support billing inquiries. Maintain appointment records and coordinate with clinical teams to ensure timely patient access.

Process cases for COVID-19 Emergency Rental Relief programs by reviewing financial and personal documents and communicating required documentation to clients to advance assistance applications. Use case systems to track eligibility across multiple state programs.

Served as a remote agent supporting Humana health care customers by handling inquiries and resolving service issues during a defined contract period. Maintained accurate records of interactions and escalations to meet quality standards.

Taught adults with disabilities practical life and coping skills to support increased independence and daily functioning. Developed and delivered individualized activities and monitored progress toward learning goals.

Performed cashiering, restocking, and zoning duties while providing customer service and maintaining store presentation. Supported daily store operations and assisted customers with inquiries and purchases.

Managed retail merchandising and sales execution across a designated territory, trained and developed retail representatives, and conducted audits to ensure quality execution. Provided customer service and resolved in-store issues to maintain sales performance.

Resolved customer service and billing complaints through account adjustments and refunds, maintained records of interactions, and updated change-of-address records. Ensured accurate documentation of inquiries and resolutions.

Performed quality checks on products and parts, reviewed work orders and blueprints to ensure specifications were met, and supervised daily production tasks to maintain output standards. Conducted basic cleaning and maintenance of work areas.

Performed fire watch, hole watch, and site safety oversight while preparing and maintaining construction sites to minimize hazards and control traffic around work zones. Supported maintenance and safety compliance activities.

Handled cash, credit, and voucher transactions at a fuel/convenience location, maintained inventory and cleanliness, and assisted customers with purchases and service needs. Performed opening and closing duties.

Cared for toddlers aged 16–24 months, supported developmental activities and potty training, and implemented daily routines to promote learning and safety. Maintained communication with parents and staff regarding child progress.

Sorted, cleaned, pressed, and delivered hospital linens and towels to assigned floors while ensuring quality control and timely turnaround. Maintained records of completed work and adhered to hygienic procedures.

Operated cash register, processed payments, greeted customers, and performed basic merchandising and pricing tasks to support store operations. Issued receipts and handled refunds and exchanges.

Assisted in developing and implementing communication plans, identified target audiences, monitored system performance, and delivered presentations to support outreach efforts. Evaluated hardware and software during communications initiatives.

Managed reception duties, scheduled appointments, handled phones, and maintained filing, inventory, and mailing systems while performing general office support tasks. Processed documents and maintained organized records.

Completed GED (high school equivalency) and attended an Occupational Outlook program in New York in June-July 1997.