Looking for a job

Kelsey Brooks

@krb

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Experienced customer service representative with a focus on problem-solving.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With over 11 years of experience in customer service, I excel in problem-solving, customer engagement, and communication. My adaptability and organizational skills have allowed me to effectively lead teams to enhance customer satisfaction and loyalty. I aim to leverage my extensive skills in leadership and reliability to drive innovative service solutions and elevate customer experiences.

Throughout my career, I have held various roles that have honed my ability to develop efficient solutions for customer concerns, improve operational efficiency, and foster positive work environments. My experience as a Manager at McDonald's involved leading a cross-functional team, optimizing staff scheduling, and implementing quality control measures that significantly improved customer satisfaction metrics. I am passionate about building strong relationships and creating supportive environments that enhance overall service delivery.

Experience

Work history, roles, and key accomplishments

Current

Direct Care Aide

Current

Dogwood Crossing

Dec 2024 - Present (6 months)

Monitored and documented vital signs and medication schedules while maintaining accurate resident care records. Partnered with healthcare teams to implement care plans and foster a supportive living environment, enhancing resident quality of life through proactive care strategies.

Vital Signs Resident Care Team Collaboration Problem Solving

Customer Service Representative

Alorica

Jul 2024 - Dec 2024 (5 months)

Developed efficient solutions for customer concerns, leading to improved first-call resolution rates. Documented customer interactions while managing concurrent tasks and partnered with cross-functional teams to address complex customer needs.

Customer Solutions Documentation Task Management Team Collaboration Customer Feedback Analysis Communication Skills

Cashier

Pop Shop

Oct 2019 - Jul 2021 (1 year 9 months)

Handled daily reconciliation of transactions and ensured inventory accuracy. Coordinated with team members during peak hours and proposed streamlined payment procedures to enhance customer satisfaction.

Inventory Management Payment Processing Team Coordination Customer Service

Team Leader

Dairy Queen

Aug 2017 - Apr 2019 (1 year 8 months)

Led the team to improve customer service and boost satisfaction scores. Coordinated daily operations, trained new staff, and resolved conflicts to maintain a positive work atmosphere.

Team Leadership Staff Training Conflict Resolution Project Management

Manager

McDonald's

Apr 2011 - Aug 2017 (6 years 4 months)

Led restaurant operations and optimized staff scheduling while implementing quality control measures. Managed a cross-functional team, streamlined inventory processes, and developed training protocols to enhance customer experience metrics.

Quality Control Inventory Management Training Development Team Collaboration

Education

Degrees, certifications, and relevant coursework

Tazewell High School

Diploma, General Studies

2009 - 2012

Completed a diploma in General Studies, which provided a broad foundation in various subjects and essential skills for further education and career development.