Kelsey Brooks

Answered inbound phone calls for clients' members or customers, demonstrating exemplary customer service skills. Utilized patience, understanding, and compassion to address customer inquiries and concerns effectively.

Monitored and documented vital signs and medication schedules while maintaining accurate resident care records. Partnered with healthcare teams to implement care plans and foster a supportive living environment, enhancing resident quality of life through proactive care strategies.

Developed efficient solutions for customer concerns, leading to improved first-call resolution rates. Documented customer interactions while managing concurrent tasks and partnered with cross-functional teams to address complex customer needs.

Led the team to improve customer service and boost satisfaction scores. Coordinated daily operations, trained new staff, and resolved conflicts to maintain a positive work atmosphere.

Handled daily reconciliation of transactions and ensured inventory accuracy. Coordinated with team members during peak hours and proposed streamlined payment procedures to enhance customer satisfaction.

Led restaurant operations and optimized staff scheduling while implementing quality control measures. Managed a cross-functional team, streamlined inventory processes, and developed training protocols to enhance customer experience metrics.

Completed a diploma in General Studies, which provided a broad foundation in various subjects and essential skills for further education and career development.