Lamicka Gibbs

Facilitated effective communication among patients, relatives, healthcare professionals, and administrative personnel to ensure coordinated care and service delivery. Assessed patient needs through interviews with patients or their representatives, identifying and addressing care-related concerns, and provided guidance on healthcare policies, procedures, and available community resources.

Addressed customer inquiries and facilitated account modifications via telephone support, ensuring client satisfaction and account accuracy. Managed account maintenance, confirming transactions such as payments and refunds, contributing to efficient financial operations. Resolved payment and order disputes, and delivered technical support, enhancing customer experience and trust in service reliabi

Conducted thorough interviews with patients and their representatives to assess and address care-related concerns, ensuring tailored support and problem resolution. Developed and updated a comprehensive understanding of available community services and resources to facilitate patient access to necessary healthcare options. Assessed and applied a sliding scale for patient charges based on individua

Assisted with personal care tasks, including bathing and grooming, ensuring client comfort and hygiene. Managed meal preparation and medication reminders, contributing to the overall health and well-being of clients.

Managed and documented customer bookings, ensuring accuracy and efficiency in reservation handling. Addressed and resolved a variety of customer inquiries, issues, and application troubleshooting, improving overall customer satisfaction. Enhanced customer engagement by conducting service surveys and providing real-time assistance through live chat support.

Provided comprehensive personal care, including bathing and grooming, ensuring client dignity and comfort. Managed meal preparation and assisted with errands and medical appointments, supporting client independence and well-being.

Created and processed patient care record folders, ensuring the initiation of accurate medical records. Verified insurance benefits across Medicaid, PPO, and HMO plans, and communicated record availability to healthcare providers. Managed the insurance claims process, including reviewing submissions, preparing documentation, and processing payments, while maintaining precise records in a database

Resolved customer inquiries by identifying issues and implementing appropriate solutions, ensuring customer satisfaction and service quality. Delivered training to managerial staff, enhancing their leadership skills and ability to manage front-line customer service teams effectively.

Addressed customer inquiries and resolved complaints through multiple channels, including phone, email, mail, and social media, ensuring customer satisfaction and service excellence. Verified customer account information and eligibility by reviewing client data against established requirements, maintaining data integrity and accuracy. Managed high volume of inbound calls with the aid of computer s

Completed a Bachelor of Science in Healthcare Administration. This program focused on the management and administrative aspects of healthcare systems.

Obtained a High School Diploma with a focus on Customer Service Support. This foundational education provided skills relevant to customer interaction and support.