Open to opportunities

shaivi tiwari

@shaivitiwari

Message

Results-driven Business & Sales Manager focused on international growth and client success.

Zimbabwe

Message

What I'm looking for

I’m looking for a high-performing team where I can own revenue growth, strengthen client relationships, and apply consultative selling and CRM discipline—backed by data-driven KPI optimization and cross-functional collaboration.

I’m a results-driven Business and Sales Manager with a track record of driving growth through innovative marketing, consultative selling, and disciplined account management. I’ve owned end-to-end sales cycles—from understanding requirements to deal closure and campaign execution—while optimizing performance using KPIs like CTR, CPM, and CPL.

Across SaaS and media, I’ve delivered product demonstrations, handled onboarding and product adoption, and strengthened client retention through cross-functional collaboration. I also bring operational leadership, including leading a 25+ member team, managing escalations, and maintaining accurate CRM processes to improve pipeline health, lead conversion, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

HT Media

Feb 2025 - Present (1 year 4 months)

Manage client accounts across radio and digital platforms, driving revenue through customized advertising solutions and consultative selling. Track campaign performance using KPIs (CTR, CPM, CPL) and optimize for improved results while supporting seamless delivery and client retention.

Account Management Consultative Selling Digital Advertising Campaign Optimization KPI Tracking CTR CPM CPL Client Retention Cross Functional Collaboration

Assistant Project Manager

LearnDesk

Mar 2023 - Jan 2025 (1 year 10 months)

Managed client onboarding, communication, and campaign execution for SaaS-based email marketing solutions. Conducted client discovery and requirement analysis and streamlined CRM workflows using tools such as Apollo, Notion, Streak, and Mailmeteor to improve operational efficiency and customer experience.

Customer Service Client Onboarding SaaS Delivery Email Marketing Market Research Apollo Streaks Mailmeteor

International Sales Specialist

LearnDesk

Mar 2023 - Mar 2024 (1 year)

Delivered product demonstrations to international clients and communicated platform value through real-world use cases. Drove lead conversion via consultative selling, follow-ups, and objection handling while managing onboarding and product adoption using CRM and outbound strategies.

International Sales Product Demonstrations Consultative Selling Lead Conversion Objection Handling Client Onboarding Product Adoption CRM Management Outbound Sales

Inside Sales

Right Technologies

Jan 2022 - Mar 2023 (1 year 2 months)

Generated and managed a sales pipeline through cold calling and lead qualification. Understood client requirements, provided tailored solutions, maintained accurate CRM records, and ensured consistent follow-ups to drive conversions.

Cold Calling Lead Qualification Sales Pipeline Management CRM Management Requirements Gathering Solution Selling Client Engagement

Business Manager

Planet Enrich

Nov 2020 - Dec 2021 (1 year 1 month)

Managed store operations, sales, and customer relationships while ensuring high service standards. Led a team of 25+ members to achieve sales targets and handled escalations, inventory, and lead generation to support revenue growth.