Open to opportunities

Shaheryar Mahmood

@shaheryarmahmood

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Senior Customer Success leader driving retention, adoption, and revenue growth for SaaS accounts.

Pakistan

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What I'm looking for

I’m looking for a SaaS role where I can own the full customer lifecycle, drive renewals and expansion, and partner with Product and Sales to improve onboarding, reduce churn, and grow long-term customer partnerships.

I’m an Account Management and Customer Success professional with 7 years of experience managing SaaS customers, driving retention, revenue expansion, and long-term partnerships. I own the full customer lifecycle—onboarding, adoption, renewals, and expansion—while translating complex product capabilities into clear customer value.

At DemandHub, I manage onboarding and lifecycle success for Enterprise and mid-market customers, optimize Customer Success operations, and ensure regulated-industry compliance (HIPAA). I designed AI-powered workflow agents that saved 20+ hours monthly and reduced churn by 2.1%, and I mentor junior CSMs to strengthen engagement and retention strategies. Previously at Motive and in mid-market, I led QBRs/EBRs, delivered 60+ training sessions per quarter, managed 120+ accounts representing $4M+ ARR, and achieved ~200% quota attainment through upsell and cross-sell.

Experience

Work history, roles, and key accomplishments

Current

Sr. Customer Success Manager

Current

DemandHub

Jul 2025 - Present (1 year)

Manage onboarding, account adoption, and lifecycle success for DemandHub customers, including retention and account expansion. Own implementation, monitor churn risk, support compliance needs, and collaborate cross-functionally to improve outcomes.

& Customer Success Customer Onboarding Account Adoption Customer Lifecycle Management Product Adoption Account Health Monitoring Workflow Automation AI Agents HIPAA compliance Upselling Cross Selling Stakeholder Management Customer Training Salesforce CRM Cross Functional Collaboration Mentorship

Account Manager, CMRL

Motive

May 2025 - Jun 2025 (1 month)

Managed a strategic commercial customer book, owning onboarding through renewals and expansion sales to drive revenue growth. Worked with internal teams to resolve operational issues while upholding compliance in a regulated US transport industry.

Account Management Customer Lifecycle Management Renewals Expansion Sales Upselling Cross Selling Revenue Expansion Strategic Account Planning Stakeholder Engagement Consultative Selling Cross Functional Collaboration Compliance Management

Customer Success Manager

Motive

Oct 2023 - May 2025 (1 year 7 months)

Managed a mid-market portfolio of customers, driving onboarding, implementation, and adoption of Motive’s software and hardware. Conducted QBRs/EBRs, delivered training, monitored renewal risk in Salesforce, and supported upsell/cross-sell efforts to improve retention.

& Customer Success Customer Onboarding Implementation Product Adoption Customer Training Salesforce CRM Analytics Account Health Monitoring Upselling Cross Selling Retention

Senior Sales Executive

Codeinc

Apr 2021 - Oct 2023 (2 years 6 months)

Generated new business for web development, SEO, and digital marketing solutions for SMB customers. Managed sales pipelines, performed consultative discovery, negotiated service agreements, and partnered with technical teams to support delivery and customer satisfaction.

B2B Sales SMB Sales Lead Generation Cold Outreach Discovery Calls Consultative Selling Needs Assessment Negotiation SEO Sales Digital Marketing Sales Sales Pipeline Management Customer Satisfaction

Sales Development Representative

Phoenix Design

Jan 2019 - Mar 2021 (2 years 2 months)

Generated qualified leads and supported the sales pipeline for UI/UX and digital design services. Prospecting via email and phone, qualifying opportunities, and connecting prospects with product specialists to advance the sales cycle.

Lead Generation UI UX Digital Design Outbound Prospecting Phone Outreach Opportunity Qualification Sales Pipeline Sales Enablement Prospect To Specialist Handoff

Sales Executive

Digital Globe Services

Mar 2016 - Oct 2016 (7 months)

Performed tele-sales for US telecom service providers, educating customers on offerings and promotions to drive conversions and retention. Delivered customer support while meeting sales performance targets.

Telecom Services Sales Customer Education Promotion Conversion Customer Retention Customer Support Sales Targets