Open to opportunities

Farhan Waseem Bhatti

@farhanwaseembhatti

Message

I drive SaaS customer retention and expansion with 8 years across US/UK/Australia.

Pakistan

Message

What I'm looking for

I’m looking to lead SaaS customer retention and expansion, own executive QBRs, and drive measurable revenue growth through onboarding, adoption, and cross-functional account strategy.

I’m a Customer Success and revenue professional with 8 years across the full customer lifecycle, from new business acquisition to retention and long-term account growth in B2B SaaS and technology. I lead executive-level QBRs and cross-functional account strategy to protect health and unlock expansion.

In my current role at Joblogic, I manage 150+ customer accounts and grew the book of business from £300K to £670K (123%+ growth). I maintain 100–110% Net Revenue Retention (NRR) and 90–95% Gross Revenue Retention (GRR) through proactive account reviews, tailored onboarding, and ongoing adoption support, while mentoring colleagues across the Customer Success team.

Previously, I scaled retention and expansion at TCP Software—handling 1,000+ accounts and sustaining a 99% retention rate—while improving retention by 20% and reducing churn by 10%. Earlier in my career at Motive (formerly KeepTruckin), I generated $500K+ in expansion revenue and led product pilots that became top-performing programs, reflecting how I combine hands-on execution with stakeholder alignment.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Joblogic Service Management Software

Jul 2024 - Present (2 years 1 month)

Managed a portfolio of 150+ customer accounts and grew the book of business from £300K to £670K (123%+ growth) through upselling, targeted training, and customized solutions. Maintained 100–110% NRR and 90–95% GRR by leading proactive account reviews, tailored onboarding, and ongoing adoption support, including executive-level QBRs.

Customer Success Management Account Management QBRs SaaS Upselling Customer Onboarding Adoption Training CRM HubSpot Salesforce

Associate Manager

Software Finder

Oct 2023 - Mar 2024 (5 months)

Managed and coached a team of 10, setting performance targets and KPIs while monitoring individual and team results. Launched two new business categories from scratch (HR and CRM), achieving a 50% conversion ratio through targeted cold outreach and supporting strategy with market/competitive analysis and performance reporting.

KPI Management Cold Outreach Market Analysis Competitor Research Lead Conversion performance reporting

Customer Success Manager

TCP Software

Sep 2022 - May 2023 (8 months)

Managed a high-volume portfolio of 1,000+ customer accounts representing a $1M book of business, achieving a 99% retention rate. Increased retention by 20% through customized onboarding strategies, completed 545 customer check-in calls in a quarter, and reduced churn by 10% via cross-functional escalation management.

Customer Success Management Customer Retention Customer Onboarding Account Expansion SaaS Account Management

Account Executive – Expansion

Motive (formerly KeepTruckin)

Dec 2020 - Apr 2022 (1 year 4 months)

Generated $500K+ in expansion revenue with 25% month-over-month growth and drove new product pilots. Pioneered pilot-to-permanent rollout for offerings including Motive Fuel Cards and DriveWyze, achieving top-seller performance with 19 cards sold in a single month.

Sales Account Management Revenue Targets Growth

Account Executive

Motive (formerly KeepTruckin)

Sep 2020 - Nov 2020 (2 months)

Promoted from SDR to Account Executive in under six months based on consistent pipeline generation and quota performance. Managed the full new-business sales cycle from qualified opportunity through close.

Account Management Sales Cycle Management Pipeline Generation New Business Sales

Sales Development Representative - Commercial & SMB

Motive (formerly KeepTruckin)

Dec 2019 - Sep 2020 (9 months)

Outperformed SMB segment benchmarks with an 85% show rate and exceeded daily KPIs (150 calls, 80 emails). Booked 23 qualified meetings against a target of 10 in Q1 2020, ranking in the top 20% of SDRs and earning promotion to Commercial SDR.

Sales Development Lead Generation KPI Tracking Pipeline Generation Commercial SDR Performance

Sales Executive

United Computer Solutions

Aug 2018 - Dec 2019 (1 year 4 months)

Managed high-volume inbound customer interactions by providing consultative product information to drive purchase decisions. Maintained quality standards through call verification and evaluation processes while ensuring customer satisfaction.

Inbound Sales Consultative Selling Customer Satisfaction Customer Service Quality Assurance

Sales Executive

Digital Globe Services, Inc

Mar 2018 - Aug 2018 (5 months)

Handled inbound customer service and sales for a major US telecom account (Spectrum), managing high call volumes and generating leads through direct marketing. Built foundational sales skills in a fast-paced, target-driven B2B environment.

Inbound customer service Inbound Sales Lead Generation Direct Marketing B2B Sales Customer Support