Usama Anwar

Managed €1.5M ARR, maintaining a 92% renewal rate and driving 5% YoY expansion through QBRs, upsells, and win-backs. Built an automated HubSpot customer lifecycle (onboarding to renewal) to reduce human touch while improving success metrics tracking.

Managed a portfolio of Shopify merchants across 50+ countries, overseeing $350K in ARR and driving 10% YoY growth in app installs. Negotiated 30+ partnership agreements and built a team of four, achieving a 95% integration success rate while adding 5 new app integrations and 5 agency partnerships per quarter.

Managed 60 clients with $500K ARR, onboarding 600+ clients annually and reducing churn by 30% while increasing platform usage by 20%. Improved retention to 85%, raised CSAT by 15%, reduced support tickets by 20%, and led 10+ feature enhancements with a 30% adoption rate in 3 months.

Managed 40+ enterprise clients across the U.S., supporting up to 5K employees per account and increasing platform adoption by 25%. Maintained a 95%+ renewal rate by building custom dashboards, drove 35% adoption of PayActiv cards, and improved employee engagement by 15% through quarterly business reviews.

Managed 80+ SMB clients with a portfolio worth $1M ARR, ensuring full adoption of fleet management solutions and maintaining a 90% renewal rate. Improved client retention by 15% YoY, increased CSAT from 85% to 92%, reduced support tickets by 20%, and raised dashboard engagement by 12% via product enhancements.

Researched 6+ industries and produced 4+ reports daily to support market positioning and investment decisions. Analyzed and transcribed earnings calls with a focus on accuracy, and supported AI-driven voice recognition development that improved workflow efficiency and reduced workload by 60%.