Arbab Nadeem
@arbabnadeem
Customer Success Manager driving product adoption and maximizing ARR in B2B SaaS.
PakistanWhat I'm looking for
I am a Customer Success Manager with eight years of international experience driving product adoption and managing high-value portfolios across North America, EMEA, and APAC. I specialize in B2B SaaS environments and focus on delivering measurable customer outcomes.
I manage large portfolios and have overseen an Annual Recurring Revenue (ARR) of $5.6M while maintaining engagement and boosting retention through tailored onboarding, training, and workflow automation.
My background spans IoT, Retail POS, Fintech, ERP, CRM, and fleet management solutions, and I collaborate closely with sales, product, and engineering teams to identify upsell opportunities and resolve escalations quickly.
I hold certifications including Lean Six Sigma Green Belt, Product-Led Growth, and APICS CSCP, and I am committed to continuous improvement, customer satisfaction, and driving ROI for enterprise clients.
Experience
Work history, roles, and key accomplishments
MOCustomer Success Manager
Motive
Dec 2022 - Present (2 years 10 months)
Managed a portfolio of 142+ US & Canada customers and oversaw $5.6M ARR, driving product adoption, upsell opportunities, and a 20% increase in retention through proactive engagement and training.
Business Development Executive
RepairDesk Inc.
Aug 2020 - Sep 2022 (2 years 1 month)
Owned inbound trial-to-paid sales cycle across EMEA and APAC, converting Nordic trial users to paying customers and contributing to MRR growth while coordinating onboarding with customer success.
Sales Consultant
Wipro Arabia
Apr 2017 - Mar 2020 (2 years 11 months)
Delivered ANPR and security solutions to government and corporate clients, managed 80+ retail POS systems contributing to 20% business growth, and supported trade show sales expansion in UAE and KSA.
Global Sales Analyst
Inscale Global
Jan 2016 - Feb 2017 (1 year 1 month)
Implemented offshore software development sales in SE Asia and secured 80+ Scandinavian clients in seven months, generating $128K in revenue.
Customer Success Specialist
Ecount ERP
May 2013 - Sep 2014 (1 year 4 months)
Managed a 100-account portfolio targeting $1.5M ARR, engaging multiple C-level stakeholders across the US and Canada to drive product adoption and retention.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Greenwich
Bachelor of Business Administration, Business Management
2016 -
Completed a Bachelor's in Business Management (BBA) awarded in April 2016, covering core business and management principles.
AIAsia Pacific University of Technology & Innovation
Diploma in Business Administration, Business Administration
2012 - 2014
Completed a Diploma in Business Administration awarded in February 2014 focused on foundational business administration subjects.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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