Open to opportunities

Naqash Qureshi

@naqashqureshi

Message

Customer Success and Project Management leader driving retention, SaaS adoption, and revenue growth.

Pakistan

Message

What I'm looking for

I seek senior customer success or project management roles in data-driven SaaS/IT teams where I can reduce churn, drive expansions, lead cross-functional delivery, and contribute to measurable growth in a remote-friendly environment.

I am a strategic, results-driven Customer Success & Project Management leader with 14+ years in IT, SaaS, Telecom, and E-commerce. I focus on customer lifecycle management, agile delivery, and data-led decision-making to drive retention and operational excellence.

I spearhead onboarding, product adoption, and renewal strategies and have reduced churn rate by 18% via proactive customer health tracking and feedback loops. I closed upsell deals worth $120K+ annually and improved quote turnaround time by 30% through process optimization and automation.

I collaborate closely with product, engineering, sales, and vendor stakeholders to resolve escalations, enhance UX, and deliver projects on time and within budget. I bring strong communication, team leadership, and hands-on experience with CRM and collaboration tools to achieve measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

LiveEx Shield Corp

Nov 2024 - Present (1 year 7 months)

Spearhead onboarding, product adoption, and renewal strategies for North American logistics/SaaS clients, reducing churn by 18%. Closed upsell deals worth $120K+ annually and collaborated with product/engineering to resolve escalations and improve UX.

Customer Onboarding Renewal Management Upselling Stakeholder Management Data Analysis

Project Coordinator

Zones IT Solutions

Jun 2021 - May 2024 (2 years 11 months)

Managed IT procurement projects and SLA compliance for remote US clients, coordinating sales and technical teams to deliver tailored HP/Dell/Cisco solutions. Improved quote turnaround time by 30% through process optimization and automation.

Procurement SLA Management Client Communication Vendor Management Quotes Process Optimization Automation)HP Dell Cisco Automation

Sales Manager

Nano IT Solutions

May 2021 - Oct 2021 (5 months)

Developed and led B2B/B2C sales strategy for a robotics & VR startup, increasing lead conversion by 25% and implementing a CRM-based pipeline. Mentored junior reps and coordinated product feedback to improve product-market fit.

B2B Sales B2C Sales Lead Conversion CRM Mentoring Product Feedback Pipeline Management

Assistant Manager - Corporate Sales

COMSATS Internet Services

Nov 2017 - May 2021 (3 years 6 months)

Led enterprise sales, project bids, and post-sale delivery of IT services including government tenders and IoT deployments, driving 3-year revenue growth of 35%. Trained and led technical sales teams to improve bid success and delivery.

Enterprise Sales Tender Management Project Delivery Sales Growth Stakeholder Management

Associate Customer Support

PTCL

Aug 2014 - Aug 2017 (3 years)

Delivered Tier 1 and 2 technical support for internet and IPTV services, managed CRM platforms including MAXIMO and RMS Console, and contributed to service recovery and retention in high-volume environments.

Technical Support Tier 1 Support CRM RMS Service Recovery Customer Retention Troubleshooting Escalation Management